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Transit Operator Ken Lawrence

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Transit Operator Ken Lawrence was described by an on looking passenger as, “a fine example of customer service” when, on one of the rainiest days of the year, he secured his bus and went out to help an elderly customer who was struggling to make it to the bus stop with her grocery bags and cart. Ken made sure his customer got everything on board and even offered her towels to dry off. When asked why he went out of his way to help, Ken responded, “We [transit operators] are in the customer service business, and I always try to help people out.” Thank you, Ken, for being a great customer service example of why Pierce Transit is the way to go, especially in the rain!

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