Transit Operator Kirby Harper was paying close attention to one of his passengers who was crying and upset when she boarded his coach in Lakewood. Kirby gave her a transfer at Lakewood Station, and then watched as she climbed the stairs to the top level of the parking garage and stood near the railing, instead of standing near the platform where her bus would arrive. Concerned about the passenger’s well-being, Kirby called the Communications Center who dispatched police to investigate. The passenger was subsequently transported to a hospital for help. Thank you, Kirby, for paying attention, taking action, and for being a great example of why Pierce Transit is the way to go.